31. Where is my data stored?

Iron Mountain owns and operates off-site Data Bunkers that provide high-security environmentally-controlled storage for a variety of media. These Data Bunkers include data centers with redundant infrastructure. For example, the security features of...

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32. Who has access to my data?

Online the customer has access to their data. Storage security features include: The data center stores the 256-bit AES-encrypted backup files without decrypting them. Every account has a unique encryption key, used to encrypt and decrypt...

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33. Does LiveVault rely on IP address/MAC address/Server name for authentication?

LiveVault relies exclusively on Verisign digital certificates for authentication. Server name/MAC address/IP addresses are never used for authentication. This eliminates the possibility of spoofing. Also, the server name can be changed and is never...

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34. Do I have to make changes to my firewall?

LiveVault offers unique technology that dynamically adjusts to your current router and firewall set-up. We automatically and dynamically find available OUT-BOUND ports and establish bi-directional secure tunnels through the ports. The LiveVault Web...

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35. How much does LiveVault cost?

The pricing for LiveVault includes a low cost per server monitoring fee plus fee based on the amount of protected data.  Your LiveVault account is monitored 24/7 from the data center and you are notified of any errors, server...

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36. Can I test the service before purchasing?

Yes. We provide a free 30 day trial period so you can fully test the software.  During the trial period there are no restrictions on the use of the service and we will provide free support as always.  We are confident that once you experience...

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37. What operating systems does LiveVault support?

Windows. Your computer must meet the following system requirements in order to effectively utilize the LiveVault Service. Operating System Windows Server 2008, 32-bit and 64-bit Windows Server 2008 R2 Windows Server 2003 (Standard,...

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