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Privacy Policy

BackUp Solutions, Inc. Privacy Policy This Privacy Policy explains the practices and policies of BackUp Solutions, Inc. ("BackUp Solutions") regarding the collection and protection of Personal Data supplied by users or collected by us from users of BackUp Solutions website at www.backupsolutions.com and www.backuphelp.com and the BackUp Solutions PC/Mac backup and LiveVault backup services (the "Service"). BackUp Solutions defines "Personal Data" as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Service's License and Service Agreement (the "User Agreement"). This Privacy Policy may be updated by BackUp Solutions from time to time. BackUp Solutions will provide notice of materially significant changes to the Privacy Policy by posting notice on its websites. By registering to use the Service, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) BackUp Solutions may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the User Agreement. Personal Data may be processed by BackUp Solutions in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Data may be less stringent. How BackUp Solutions Uses Information Personal Data We will not sell or market the email addresses or other collected personal information of registered Users to third parties. We will not view the files that you backup using the Service. We may view your file system information (file extensions, sizes etc. but not your file contents) to provide technical support. You acknowledge and agree that BackUp Solutions may occasionally send you administrative communications regarding your account or the Service via email. Cookies and Passive Data Collection BackUp Solutions uses cookie, IP address, and URL information to improve and further develop the Service, and to provide enhanced or geographically differentiated features and service levels to Users, where available. BackUp Solutions uses cookies to save session variables and may use them to provide tailored products and services to those Users, as they become available. IP Addresses also help us diagnose network congestion, problems with our servers and otherwise assist in the administration and delivery of the Service to our Users. User Information BackUp Solutions Collects Personal Data Once you register with BackUp Solutions and sign in to the Service, you are not anonymous to BackUp Solutions. When registering with BackUp Solutions, you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, a user name, confirmed email address, and a password. When backing data up with the Service, you send us that data and you also are sending file system information, including names of files and directories. BackUp Solutions may also record your IP address when you submit information. All information collected by BackUp Solutions is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows BackUp Solutions to understand its user base and to improve services. To protect your account information, please keep your password secure. All Users may opt to remove their Personal Data from our live database by contacting BackUp Solutions and canceling their BackUp Solutions user account. BackUp Solutions does not intentionally gather Personal Data about visitors who are under the age of 13. Cookies and Passive Data Collection BackUp Solutions automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you request. Users should be aware that other websites visited before entering the BackUp Solutions websites might place Personal Data within a User's URL during a visit to their website, and BackUp Solutions has no control over such websites. Accordingly, some of this information may be logged by BackUp Solutions. Data Center Locations When establishing your backup account you have a choice of data center locations. Each geographic data center location is comprised of two, mirrored data centers within that country. All data is maintained solely in these locations and will not be transmitted outside of the designated country by BackUp Solutions. Links to Third Party Sites BackUp Solutions websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors. Disclosures BackUp Solutions Service Providers BackUp Solutions does not disclose Personal Data to third parties, except to process credit card information for orders. Legal Requirements BackUp Solutions does not disclose Personal Data, including the data you back up with the Service, unless disclosure is necessary to comply with an enforceable government request such as a warrant. Change of Ownership In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of BackUp Solutions User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on our website or an email to the email address you provide when you register) of any change in ownership, merger or acquisition of BackUp Solutions's assets by a third party, and you may choose to modify any of your registration information at that time. Updating or Removing User Information You may, at any time, choose to correct or update the information you have submitted to BackUp Solutions by updating your account on our website. If you cancel your account, your Personal Data and other information may be retained in our archive or backup records. Privacy Complaints If you have a dispute or complaint about privacy on a BackUp Solutions website, we kindly ask that you attempt first to resolve the issue directly with BackUp Solutions by emailing privacy@BackUp Solutions.com. Contacting BackUp Solutions Users with questions about this Privacy Policy and any of the aforementioned statements may contact BackUp Solutions the following ways: E-Mail: privacy@backupsolutions.com Postal: Attn: Privacy Policy BackUp Solutions, Inc. 307 E Chapman Ave. Orange, CA 92866 Revisions to this Policy BackUp Solutions reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted on BackUp Solutions websites, and a User's continued use of the Service will signify agreement to such changes. Registration or Use of The Service Signifies your Agreement to The Privacy Policy Effective Date: Aug 1, 2010