The key to a successful online backup software is the ability to quickly and easily retrieve files when the need arises. The BackUp Solution Software stores up to 10 versions of your files and provides an easy to use, Windows Explorer style interface to select and retrieve your files. The ability to recover from different versions of files is also an important consideration.

With a 99.99% historical uptime of our servers over the past several years, you are essentially guaranteed that your files will be ready and available when you need them. If you have sustained a total computer loss or failure, all of your backed up files can be provided to you on CD-ROM or with a high-speed Internet connection you can restore online. Remember, backing up your computer is only the first step in a successful program. You also need to ensure that the backups are stored offsite in a secure location, and that they will be available to you when the need arises. With the BackUp Solution, all of this is taken care of automatically.

1. Using MyRoam to retrieve remote backup data files
You can retrieve your backup files from any computer by going to https://myaccount-ab.connected.com/. For European data center clients, the site is https://myaccount-eu.connected.com/.

To log in, enter your account number or email address and then enter your account password.

To select files, click the box in front of the file(s) and/or folder(s) that you want to retrieve. When you have completed your selections a zip file will be created which you can then download to an computer and extract.

2. Selecting Older Files with MyRoam
Retrieve View defaults to displaying the most recent version of your files. In order to see older versions, click Retrieve Options (bottom of the screen) and select the view that you want. A description of each of the options can be found by clicking the Help button.